FAQs

Is membership registration required to place an order?

You must register to place an order on ACCEA EXPRESS.
Please register here.

This is my first time ordering from ACCEA EXPRESS, but my email address is already registered.

You are already registered via ACCEA's Web Submission System or ACCEA App.
You can log in with the same ID and password.
If you forgot your login password, please reset it here.

What should I do if I forget my login password?

Click 'Forgot your password?' on the login page to reset it.
Enter your registered email address and click the 'Send' button.
A password reset URL will be sent to your registered email address.

I want to cancel my membership.

Please log in to My Page and cancel your membership through Account Settings.
For details, see About Membership Registration and About Withdrawal.

What is ACCEA EXPRESS?

ACCEA EXPRESS is a super-fast on-demand printing service you can order online.
Items like business cards, flyers, and posters can be ready in as little as 3 hours.
See here for details. → For Beginners

Can I place an order from my smartphone?

Yes, you can place orders from your smartphone.
Some parts of the site may be hard to view on smartphones, but you can still place orders.
You can also access My Page on your smartphone, which is useful for checking order status while on the go.

How can I order multiple items?

You can add up to 5 items to your cart.
You can order all 5 items in a single transaction.
If you'd like to order more than 5 items, please divide them into separate orders.

Can I order products not listed on the ACCEA EXPRESS website?

Yes. In that case, please order via the official ACCEA website Web Submission.
You can also write your request in the remarks field on the ACCEA EXPRESS order screen, but Express pricing may not apply.

How can I reorder a previous item?

We are sorry, but ACCEA EXPRESS does not support reorders.
Please place the same order again manually.

What happens to the delivery time if there’s an issue with my data?

If there is an issue with your data that prevents us from proceeding with printing, we will contact you.
We will do our best to meet your requested delivery date, but please note that delays in confirmation or resubmission may result in a delayed delivery.

Can you fix issues in my data?

We are sorry, but ACCEA EXPRESS requires complete data submission.
If there are issues in your data, please correct them yourself.

Can I submit Office files (such as Word or Excel)?

Please convert them to PDF before submitting.
Please note that incorrect conversions to PDF may cause text corruption or display errors.

When should I submit my data?

Please submit your data as part of your ACCEA EXPRESS order.
Prepare your data before proceeding to order.

How do I know if my data was submitted correctly?

We only contact customers if there's an issue with the data.
You can check the status from the Submission History in My Page.
If the status shows 'Printing', your data has been accepted correctly.
You will also receive an email when data checking is complete and printing has started.

Can I change or cancel an order?

You can change or cancel your order before the 'Order Accepted' date. After ordering, you will receive an email with your assigned store's contact information.

What is automatic cancellation?

If there are issues with your data or order and we cannot contact you, your order will be automatically canceled 14 days after ordering.

Are there cancellation fees?

No cancellation fee applies before the 'Order Accepted' date. However, if the order has progressed to the next stage, printing fees cannot be refunded.

Which payment options are available at the store?

Payment by cash, credit card, and e-money is available. Please note that e-money may not be accepted at some locations.
Please check with the store where you plan to pay in advance.

I can’t select invoice payment.

Invoice payment is available for corporate customers with an account at ACCEA. If your application is not yet approved, this option will not appear. See how to apply here.

Can I get a receipt?

For web credit payments, receipts can be issued from My Page or the submission list. For invoice payments, receipts are not issued. For in-store payments, please request a receipt at the store.

Can I combine payments for separately ordered items?

In-store payment is possible; please note this in the remarks field. For web credit, payment is required per order.